3G/4G USB Modems supported on Cube/Brik/Bond/Link

Frequently asked questions about Cube

3G/4G USB Modems supported on Cube/Brik/Bond/Link

Postby chris » Mon Oct 03, 2011 12:30 pm

NOTE: updated list found on the Teradek Help Center

LAST UPDATED: February 12, 2013

NOTE:

    The majority of these modems are reported as working by customers in their setup. Mobile network providers may have regional differences in modem hardware and how the devices are recognized by systems. This means that the same model that is reported as working on one carrier in one country may not necessarily work on a different carrier in a different country.


    Overview

    1. What 3G/4G USB modems have built-in support on Cube models with a USB port?
    2. What additional 3G/4G modems or devices are supported on Bond but are NOT supported on Cube?
    3. What firmware version do I need on Cube to use additional 3G/4G modems?
    4. My modem doesn't appear to be connecting when plugged into Cube, what can I do?
    5. Can you add support for my carrier and modem?

    Details

    1. What 3G/4G USB modems have built-in support on Cube models with a USB port?
    • Listed by Manufacturer / Model :
      • 4G Systems: XSStick W12
      • Alcatel: X080S
      • GCT: GDM7240 (WiMAX)
      • Greenpacket: UH350, UT350 (WiMAX)
      • Huawei: e150, e160e, e173, e176G, e182E, e353, e366, e368, e398, e1550, e1552, e1752, e1831, K3765, K4511, K5005, K4605, UML397
      • LG: SD711*1
      • Novatel: U547, 551L*1, U679
      • Pantech: UM185, UML290
      • Sierra Wireless: Aircard 312U, 313U, 320U, 330U*1
      • Ubee Interactive: PXU1960*3
      • ZTE: K3805-Z, MF190, MF627, MF683
    • Listed by Country / Carrier : Teradek customers have reported that the following devices work with their regional carriers, but these devices have not been tested by Teradek directly:
      • Australia
        • BigPond : BigPond 4G (Sierra Wireless Aircard 320U) (personal account with unique username/password)
        • Optus : Huawei e353 (pre-paid account)
        • Telstra: Telstra Ultimate (Sierra Wireless Aircard 312U), Telstra 4G (Sierra Wireless Aircard 320U)
        • Vodafone : Huawei K4511
      • Canada
        • Bell Canada : Novatel U547, Novatel U679
        • Rogers : Sierra Wireless Aircard 313U, Sierra Wireless Aircard 330U
        • Videotron : Huawei e1831
      • Guadeloupe
        • Orange Caraibes : 4G Systems XSStick W12, Huawei e1752
      • Korea
        • SK Telecom : LG SD711*1
      • Lithuania
        • Telecentras (LRTC) : Greenpacket UH350, UT350
      • Netherlands
        • Vodafone : K3765, K5005 (Huawei e398)
      • New Zealand
        • 2degrees : Huawei HiLink
        • Telecom NZ : Sierra Wireless Compass 885 (C885), Sierra Wireless AirCard USB 308 (USB-308), ZTE MF668, ZTE MF669 (tested on Bond only)
        • Vodafone : Huawei K4605, Sierra Wireless Compass 885 (C885), Sierra Wireless AirCard USB 308 (USB-308)
      • Russia
        • Beeline : ZTE MF190
        • Megafon : Megafon e173 (Huawei e173)
        • MTS : Huawei e150
        • Yota : Yota ONE (GCT GDM7240 WiMAX)
      • Serbia
        • Telekom MTS : Alcatel X080S, Huawei e1550
        • Telenor : Huawei e173, e353, e1550, e1552
        • VIP : Huawei e182E
      • Spain
        • Movistar : ZTE MF190
        • Vodafone : Huawei K4605
      • Turkey
        • AVEA : ZTE MF627
        • Turkcell : Huawei e176G
        • Vodafone : Huawei e160E
      • United Kingdom
        • Vodafone : K3805-Z
      • United States
        • AT&T: USBConnect Momentum 4G (Sierra Wireless Aircard 313U), USBConnect Force 4G (Huawei e368), Mobile Hotspot Elevate 4G*2 (USB connection)
        • CLEAR: CLEAR Stick Atlas (Ubee Interactive PXU1960)*3
        • T-Mobile: Jet 2.0 (Huawei e366), Rocket 3.0 (ZTE MF683)
        • US Cellular: Huawei UML397 4G LTE, PCD UM185 (Pantech UM185)
        • Verizon: Pantech UML290, Novatel Wireless 551L*1 NOTE: the Novatel 551L is not recommended compared to other supported Verizon modems for Cube and Bond. Verizon's forums and several other sites report mixed results and poor performance with the 551L; this is not related to use on Cube/Bond but applies to Mac or Windows computers running Verizon's own VZAM access software
      • Multiple Carriers / Rest of World
        • NOTE : Most devices with a Huawei chipset should work, as would many other USB modem devices; see below for additional details on contacting Teradek Support.
    • KEY
      • entries that are underlined have been directly tested by Teradek, all other models are reported as working by customers
      • *1 : supported as of firmware version 5.2.2
      • *2 : supported as of firmware version 5.2.3
      • *3 : supported as of firmware version 5.3.0

    2. What additional 3G/4G modems or devices are supported on Bond/Link but are NOT supported on Cube/Brik?
    • Listed by Manufacturer / Model :
      • Huawei:
        • K3806
      • Novatel Wireless:
        • USB727 ("Verizon USB727"), USB760 ("Verizon USB760"); these models may work on Sprint or other carriers but this is untested
      • Pantech:
        • UM175VW
      • Sierra Wireless:
        • Aircard 250U ("Sprint 3G/4G USB Modem 250U by Sierra Wireless"; NOTE: connects in 3G mode only, 4G/WiMAX not available at this time
        • Aircard USB 598 ("Sprint 598U by Sierra Wireless"; this model may work on Verizon or other carriers but this is untested)
        • Compass 885/C885 ("USBConnect Mercury by AT&T"; this model may work on Verizon or other carriers but this is untested)
    • USB to Ethernet Adapters:
      • Apple: USB Ethernet Adapter (MC704ZM/A)*3
      • Linksys by Cisco: USB 2.0 Ethernet Adapter (USB300M)*3
      • Moshi: USB to Ethernet Adapter[/b]
      • NOTE: other adapters may work, but have not been tested by Teradek
    • KEY
      • entries that are underlined have been directly tested by Teradek, all other models are reported as working by customers
      • *1 : supported as of firmware version 5.2.2
      • *2 : supported as of firmware version 5.2.3
      • *3 : supported as of firmware version 5.3.0


    3. What firmware version do I need on Cube to use additional 3G/4G modems?
    • Firmware version 5.0.0 or later; previous versions only support the Verizon Pantech UML-290.


    4. My modem doesn't appear to be connecting when plugged into Cube, what can I do?
    • Check if there is a SIM lock on the modem that requires a PIN code; you can usually disable this by putting the modem's SIM card into a phone and turning it off. Consult with your mobile carrier for instructions.
    • Check if your modem is set to automatically connect; this is usually done through a software client setting on a laptop/desktop computer. Consult with your mobile carrier for instructions.
    • Check with your carrier to see if different APN settings are needed based on using a pre-paid vs. post-paid mobile broadband account.
    • FOR ADVANCED USERS ONLY: certain Huawei modems can appear as multiple devices (CD-ROM, memory card, modem, etc.); to put them in a "modem-only" mode you can try the following:
      1. Use a terminal emulator app on Windows (e.g. PuTTY, KiTTY or HyperTerminal) or Mac (ZTerm)
      2. Connect to the modem and send "AT^U2DIAG=0" to the serial port associated with it
      3. The modem should answer OK; on the next power up nothing except the modem device should be detected
      4. To restore your modem to show all devices, connect as above and send "AT^U2DIAG=256"; check with this list to see which command should be sent depending on your model


    5. Can you add support for my carrier and modem?
    • It may be possible; please email support@teradek.com with your mobile broadband provider / carrier and the model numbers of the USB modems you currently own or are considering to see if support could be integrated into Cube for a future firmware release.
chris
 
Posts: 271
Joined: Fri Sep 17, 2010 9:08 am

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